Privacy Policy

1. Introduction

PrimeBridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loan tape validation platform.

2. Your Loan Tape Data

This means:

• Your loan-level data never leaves your computer
• We cannot access or view your loan tapes
• Your data is not stored in any database
• When you close your browser, the data is gone

For enterprise customers using our cloud features (API access, scheduled reports, covenant monitoring), data handling is covered under a separate Data Processing Agreement (DPA).

3. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and email address (when you contact us)
• Company name and role
• Account information (for registered users)

Automatically Collected Information

When you access our platform, we may automatically collect:

• Device and browser information
• IP address and general location
• Usage patterns (pages visited, features used)
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Provide and maintain our platform services
• Respond to your inquiries and support requests
• Send product updates and relevant communications
• Improve our platform and user experience
• Analyze usage patterns to enhance features
• Comply with legal obligations

5. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

6. Cookies and Analytics

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our platform
• Improve our services

We use Google Analytics and Microsoft Clarity to analyze website traffic and user behavior. You can opt out of analytics tracking using browser extensions or privacy settings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption, access controls, and secure infrastructure. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Data portability

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is deleted upon request or account closure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Contact PrimeBridge